Thank you for choosing https://alcostashop.com/. We stand behind the quality of our products and are committed to ensuring your satisfaction. Please read the following policy carefully before completing your purchase.
Order Cancellation & Refund
- Orders can be cancelled and refunded in full before they are shipped.
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Once your order has shipped, please contact us at support@alcostashop.com  or  1-925-236-0717  for assistance.
All Sales Are Final
- Once an order has shipped, the sale is considered final.
- We do not offer refunds to the original payment method under normal circumstances.
- Please review all product details carefully before placing your order.
Returns Are Subject to Approval
Exceptions may apply for defective, incorrect, or damaged items.
To request a return:
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Contact us at support@alcostashop.com  or call  1-925-236-0717  within 15 days of delivery.
- Include your order number, clear photo evidence, and a short explanation of the issue.
- If approved, we will provide return instructions. Returns must be sent back within 15 days of approval.
- Shipping and taxes are non-refundable, and unauthorized returns will not be accepted.
Store Credit Only – No Monetary Refunds
Approved returns will be refunded as store credit for future purchases.
We do not offer:
- Cash or card refunds
- Refunds on original shipping charges
- Refunds on sales tax
- Store credit is issued once the returned product is received, inspected, and approved.
Return Eligibility Criteria
- Unused Condition: Item must be unused and in original condition
- Original Packaging: Must include all packaging and accessories
- No Damage or Wear: Free from scratches or handling damage
- Return Timeframe: Item must be shipped back within 15 days of return approval
Non-Returnable Items
We do not accept returns for:
- Limited-edition or custom items
- Final sale or clearance items
- Items marked “non-returnable” on the product page
- Digital gift cards
- Items returned without prior approval
Damaged, Defective, or Incorrect Items
- Report within 7 days of delivery with photo evidence.
- If approved, we will issue a replacement or store credit.
- Not responsible for damage after delivery due to misuse, improper storage, or modifications.
Lost or Stolen Packages
- Not liable for packages marked as “Delivered” by the carrier but reported missing.
- Contact the shipping carrier or local authorities.
- Shipping insurance may cover these losses if purchased.
Refund / Return Support
- If there is any issue with your order, contact our support team.
- Our team responds within 12 hours and will work with you to provide a suitable resolution, including replacement, return, or clarification.
- All communications are documented to ensure transparency and accuracy.
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